Bronze Star Moving and Storage

The first time I knew about Bronze Star Moving and Storage, it was from a close friend of mine. He was narrating to me how great his relocation experience. Although I took things lightly, I did not forget how passionate he was in his description. So when I was in need of movers, I recalled everything and straight away went to seek their services. The sales person I found perfectly responsive and he gave me answers to all the questions I had. When I finally hired out that crew, they did such a tremendous job.

Move size: 2 Bedroom Home Service cost: $2690

Bronze star moving and storage company is the worst moving experience I’ve ever had. They gave me false information to get me to pay a $700 deposit then after they took my money they lied about telling me that I could pack my clothes in bags instead of boxes. I reached out to customer service who magically could not be reached. Another employee ended up reaching out to me to apologize saying it was a misunderstanding and telling me the company would comp me 3 wardrobe boxes and $27 credit for ikea bags. They lied about the Boxes and the ikea bags which I found out the day before my moving day. The company told me that I had to repack all of my clothes again with less than 24hours before pick up. Brian’s moving star company also failed to tell me that me and my children’s belongings will take up to 14 days before they are shipped to my home. After speaking to another customer service employee who told me that worst case scenario, it would take 14 days but they would put it in the system to have my belongings delivered on the date that I said I was available, and I reluctantly excepted that I would not get my belongings right away but hopefully within the week. Oh it gets better! After no one reached out to confirm pick up with me, I ended up calling bronze store, which had a third-party company reach out to me. The third-party company tells me that my belongings will go to a warehouse and sit in storage for 21 days and they had their own extra charges .

I was unaware of this. No one told me this, and then Ron star try to gaslight mean into it be in my fault for not knowing ” this is typical when moving out of state. Now I told them before I even sent any money when I was looking for a moving company that this was my first time moving out of state. So how am I supposed to automatically notice things that are in their policy when they never explained it to me and I never experience moving out of state? This company did a switch and Bait! When the third-party truck did show up to my house, they refuse to pack my house because they claimed it was not packed and I had bags everywhere and my house was a mess. Of course they were still in bags. I was told by Thomas who took my deposit I could have the bags I was told by Sandy the customer service who confirmed I could have the bags and then I was told by Chloe that I could have the IKEA bags and then the other bags will go into a wardrobe closet. They all lie You do and the only time when they finally decide to communicate with each other was when I asked for my deposit it and I complained, then they all finally got on the same page to get their story straight as to why they won’t refund me!. They refuse to give me my deposit and pretty much insist that I choose a different moving day where I have to pack repack everything. They offer me to pick a move-in date knowing that I already told them I have to move before January 1. This company will claim to make your moving experience easier but all they did was stressing me out and run up my blood pressure and Robbed me of my hard earned $700 that could’ve went towards my small children. I am a single parent, and do everything myself for my children with no help so under no circumstances, would I have ever hired this company if I knew that, they would take my money without providing me proper service, and making this the most terrible moving experience ever. I ended up having to rent a truck for 1800 and driving my things 12 hours to my house. I still haven’t gotten my deposit back either. Even if I did repack, I hav to move out by Jan first and the company did not care at all about my schedule.

Move size: 2 Bedroom Home Service cost: $2500

I decided to use Bronze Star Moving to move my baby grand piano from NY to GA. I made this decision for following reasons: the reasonable quote I was given for the move; the assurance from two agents at Bronze Star that their movers are experienced with pianos; the excellent reviews from people online; their website describing them as a “family-owned and operated company.”

I began searching online for a company that could move my piano, and after filling out a form for more information, I was contacted by Mia at Bronze Star Moving. I specifically asked if they could move my baby grand piano, and she assured me that the movers with Bronze Star were experienced with this sort of thing. “They do it all the time.” When I spoke with Thomas, a manager, he assured me the same thing. When working out my quote, Mia explained that there would be an additional $200 packaging fee because of the bulk of the item. The movers would build a crate around my piano, she explained. When my piano was picked up at my parents’ house, the movers informed my elderly parents that because of the size and bulk of the item, they would have to charge an additional $400. I called Bronze Star to make sure this was okay, and another agent Reece, told me that it was normal. We proceeded with the move. After sitting with this new information, however, I began to think - it was clear this move was for a baby grand piano, why were the movers surprised about the size and bulk of the item? I was already charged a $200 fee for extra packaging - which, by the way, a crate was never built around my piano. It was simply wrapped in cardboard and moving blankets. Anyway, I was told my piano was going to New Jersey where they would wait to put it on another truck. A week went by and I hadn’t heard anything, so I called Bronze Star. They checked on my piano and the next thing I know, I get a call from the trucker that says my piano is on the way. Hmm...When the piano arrived at my house in GA, the movers brought the piano into my house, but said they were not going to put it together. I called Bronze Star right away. While I was on the phone with them, the movers took off. I stood at my doorway waving their cash tip in the air, and they sped off like schoolboys in trouble. We never saw them again. Meanwhile, I have a baby grand piano sitting in pieces in my living room. I was told that the movers were not comfortable putting it together. I was told that just because the movers disassembled the piano in NY, doesn’t mean they would assemble it in Georgia. The men in GA were different from the men in NY, they said. At this point, I am talking to Reece again. Every time I tried to ask a question or speak to her about my concerns, she would talk over me. The conversation was becoming impossible, so I ended it and called Customer Service in tears. I told the next agent that I wanted to speak to anyone but Reece. The agent was very apologetic about the experience and assured me that a manager would call me back. I never got a call from a manager, but instead got an email from Reece. She defended herself and explained the actions of the company. Some of her explanation was literally contradictory and the tone was hardly friendly. I responded to her email but sent it to Customer Service, who again responded to me with an email (a personal phone call conversation would have been nice at this point). They in turn defended Reece’s correspondence with me, but offered to “maybe” help me out with the cost of putting the piano together if I got some quotes. After considering this, I declined the offer. I was done with Bronze Star. I would rather pay for the assembly of my piano then deal with them anymore. My original quote for the move was $2857, but after an additional $400 for additional packaging and a quote for $500 to put my piano together, the final cost will be $3757. I should've just had my husband rent a truck and drive it here. This all happened before Thanksgiving, and I still don't have my piano put together. My family and I are so disappointed we won't be able to play our piano for Christmas. If you’re moving a piano, or another larger, specific item, I highly recommend NOT using Bronze Star Moving. This was the most disappointing, frustrating, and heartbreaking experience I’ve ever had.

Move size: Partial Move Service cost: $2857

I am always worried about using movers because in the past, I’ve had some bad experiences. That was not the case with Bronze Star Moving and Storage. The company was very responsive and flexible with my moving needs. They communicated with me early and often up to the move and the day of the move. The three movers showed up a little early and called when they were 15 minutes away. They were nice and listened to my moving needs. They worked hard to protect all of my furniture and were very fast. They even helped me brainstorm room layout for the furniture in my new place before setting the furniture up. I couldn’t have been happier with this company and the three movers that helped us. The price was also incredibly reasonable. I will definitely be using them in the future and will recommend them to anyone I can.

Move size: 3 Bedroom Home Service cost: $5655

I highly recommend Bronze Star Moving and Storage. Many people told me about bad experiences with movers and I have had some of my own. I had the complete opposite experience with Bronze Star Moving and Storage. It was all positive. From the planning stages through the actual move, everything went very well. Working with Kevin during the planning stages was great. He responded to email and phone calls right away. He was happy to answer any questions I had. He was always personable, respectful, organized, and helpful. The actual move went so smoothly that I couldn’t believe it. The four movers were efficient, fast, careful with all of my furniture and belongings, cleaned up after themselves, and were very courteous. The move took less time than I anticipated. Moving can be very stressful and dealing with Kevin and Bronze Star Moving and Storage alleviated a lot of stress for me. This company delivered beyond my expectations. They not only do an outstanding job, but have fantastic customer service. I had contacted a few moving companies and Bronze Star Moving and Storage came in at the best price. On top of all of this, a few days after I moved, Kevin sent me an email offering me a free gift for Uber or Starbucks. To me, that was really going above and beyond in terms of customer service. The name of this company really fits who they are. They are really Great!!

Move size: 1 Bedroom Home Service cost: $2550

Bronze Star Moving and Storage stress free company, as customer I had a great experience with Bronze Star Moving and Storage. Brave Intelligent high level quality people. They know what they doing, you don’t have to tell or teach them they already well teached with strong experience crews. All you have to do is treat the crew well and you will be appreciated! Again, I want to express my appreciation for all you’ve done. And last, I want to thank Mr. Kevin owner of the company for all pleasure you offered me! ?

Move size: 2 Bedroom Home Service cost: $2450